We'll email you tracking No. when we dispatch your order.
And you could also login,and check your order status in your ShiningStory dashboard. You'll see all your orders' status.

We'll prepare all documents for custom clearance handled by courier company. And your order are delivered with detailed packing list.
We have prepared detailed commercial invoice for your ever order,just log in and print in your dashboard whenever you need.

No,in most countries importing is easy and you don't need to do anything.
In small and medium sized orders(Value below $2000) the whole clearance process at customs is taken care of for you,by the courier or freight company. Shiningstory provides all the necessary shipping documents.

We do not add any additional charges/ taxes/VTA/Duty in China.
What you see on the on the final checkout screen is what you need pay to ShiningStory,there is not any hidden charge by us.

Import Duty?
Do I have to pay import duties?

Short answer: in most countries,no... but in a few countries yes,more in some countries,less in others.

Detailed answer:

Please note that all import taxes / duties are the recipient's responsibility.
ShiningStory will accept no responsibility for customs costs incurred.
Many countries do not charge import duties on private items,samples,and goods below a certain stated value.
However,you may find that you have to pay taxes when goods you've ordered from us arrive in your country.
Obviously you will want this to be as low as possible,but ShiningStory CANNOT give you advice or information about tax rates and customs charges in your country.
All we can do is declare the value of the shipped goods at a nominal value. We declare the lowest china wholesale market price,which may still be taxable.
You must ensure you find out about regulations in your own country before ordering from ShiningStory. In most countries the actual origin of the goods (China) is not important: only the declared value of the goods and declared contents is relevant.

Let us know if you have any special packing or labelling instructions when placing your order. Add instruction to the box on the checkout page.
ShiningStory will never falsely identify or misrepresent goods on customs forms.

1. Register a free accountor sign in
2. Choose jewelry add to cart
3. Leave us the deliver address
4. Confirm and pay your order
5. Receiving your order at your door step.

We accept PayPal,and credit card,e-check through paypal
If you don't have a PayPal account,you can pay by Direct Credit Card directly on paypal page.

If you got problem checkout with Paypal,please leave us a message of Order Number you paid.

After you pay,the status usually still show waiting for payment,please allow us a few hours to update.

We manually check all orders and payment carefully every day,your order will be delivered within 2 working days after it is paid.

Your payment is coverd by Paypal buyer protection.

We gurantee you receive the goods in good condition,in time.
We will resend the goods or refund,if the following happen:
1.The package is lost,or stolen before it reaches you
2. An Air Mail package has not arrived after a long time. These cases are rare(less than 0.5%),and if this ever occurs,we will inform you of the delivery deadline for your package,which will be about 30 days depending on the region.
3. A customer's order arrived with products in damaged condition.

Most of our jewelry are simple packed,with cardboard and poly bag. And some are offered gift box package option.(You'll see in the product description) Your items are carefully wraped with bubble bag,and sent in export carton. We carefully check the item with your order,make sure you get exactly what you ordered.

"Shipping from China is cheaper and faster than you think!" We offer FREESHIPPING for any order above $80

• Warehouse picking,packing,and dispatch: same day or next day for regular orders.

Delivery times for different courier companies:

• DHL,UPS,FedEx,and TNT: 3-6 days to deliver.

• Air Mail: 8-20 days to deliver.

For freeshipping:

Total Order value	Order<$150	Order>$150
Shipping method	Singapore air mail	*DHL,Fedex,EMS,or other commercial courier company

*Commercial courier service is usually used for clients in USA,Canada,Europe,Oceania. Remote area buyers please contact us about this.

All assortable discount save your money
When you order more,we have discount for you!
Discount level is calculated by total order value:

This discount applies to all products in all categories in ShiningStory store.

You can get jewelry pics for your online store here,without ShiningStory Logo!
This is a free service for ShiningStory customers,who has placed order with us.
Here is the steps:

1. After your order is shipped,the pics function is activated.
2. Go to your dashboard,and set your logo. It can be any words,and you can change it any time you want. We require you set up your own logo,as a proof of authorization.
3. Choose the item you want pictures,click "Get pics" button,and save them.
4. You can get as many pictures as you want,not restrict to your order.