We gurantee you receive the goods in good condition,in time. We will resend the goods or refund,if the following happen: 1.The package is lost,or stolen before it reaches you 2. An Air Mail package has not arrived after a long time. These cases are rare(less than 0.5%),and if this ever occurs,we will inform you of the delivery deadline for your package,which will be about 30 days depending on the region. 3. A customer's order arrived with products in damaged condition.